HASSLE FREE & EASY
ONLINE ORDER RETURNS
Le Bent is committed to your satisfaction and love of our threads. You can return any Le Bent product if you are unhappy with it as long as it is in as new condition (unwashed, unworn and in the original packaging) within 30 days of the shipping date.
Simply choose a nearby collection point at a time that suits you.
These locations could be your local 7Eleven, BP, National Storage, Repco, Pack & Send or Snap printing store, as well as many independently owned pharmacies, convenience stores, newsagents and petrol stations (you can also opt to return your item directly if you wish).
If you decide that you would like to return your item, please follow these steps;
- Contact our customer service team at email@example.com
- Request a return with one of our agents and we’ll send you a Returns Authorisation (RA) number with a link to our returns portal
- Find your nearest HUBBED collection point and create your returns booking
- Generate your returns shipping label
- Package your item and attach the shipping label to the parcel
- Drop-off the parcel at your chosen HUBBED collection point
Note: A different shipping label is required for every parcel you drop-off at a HUBBED collection point. Duplicate labels will not be accepted so please complete a new booking for each parcel. Please advise our team if you do not wish to use HUBBED and would like to send the item directly.
1. WHEN ARE HUBBED DROP-OFF POINTS OPEN?
Almost all HUBBED locations are open early ‘til late, 7 days a week. When searching for HUBBED collection points, the opening times are displayed within the collection points details (Name, Address and operating hours)
2. WHAT CAN I RETURN TO A HUBBED COLLECTION POINT?
HUBBED accepts drop-offs up to a maximum 10kg and 120cm cubic dimensions, adding together the length, width and height (similar to the size limit of airline carry-on luggage). If you have any questions about the size or weight of your return, please hit up our customer service team before booking your return.
3. I CHANGED MY MIND, CAN I DROP-OFF MY PARCEL TO ANOTHER HUBBED COLLECTION POINT?
Yes, once you have booked your return and packaged your item with a shipping label attached. You can drop-off your return parcel to any HUBBED collection point.
4. CAN I CANCEL MY BOOKING?
Yes, if you have not used your shipping label you do not have to do anything. Note: returns bookings will expire in-line with our returns policy.
5. HOW MUCH DOES IT COST TO RETURN VIA A HUBBED LOCATION?
The cost to return your purchase at a HUBBED collection point is $10
Visit our returns portal to find your local HUBBED collection point, pay for your return by credit card or PayPal in the portal, complete your booking and generate a label.
6. DO I NEED TO RETURN MY ORDER IN THE ORIGINAL PACKAGING?
Yes. If the item is an unwanted return, we can only accept your return if the item is in unused, resalable condition.
7. DO YOU TAKE BULK RETURNS?
We reserve the right to limit returns. If returning via HUBBED, we can only accept drop-offs up to a maximum 10kg and 120cm cubic dimensions, adding together the length, width and height (similar to the size limit of airline carry-on luggage).
8. DO RECEIVE A CONFIRMATION AFTER I DROP-OFF MY RETURN?
If you are dropping your item at a HUBBED collection point, you will receive a receipt of drop-off via email or SMS.
9. HOW LONG WILL RETURNS TAKE TO GET BACK TO US?
Depending where the item is sent from, it can sometimes take up to 7 working days for a parcel to reach us. Please allow for an additional 3 working days to process the item through our returns department.
10. WHEN WILL I RECEIVE THE REFUND?
Once the parcel has arrived with us and has been processed by our returns team, please allow for an additional 3 working days to process your return and for the exchange or refund to be provided.
11. I PAID ON CARD BUT I'D LIKE A CASH REFUND PLEASE?
Sorry no bueno, refunds will be issued according to the original form of payment.
12. CAN I GET A REFUND ON A SALE ITEM?
Refunds are not applicable on sale items, an exchange or gift voucher for the equivalent purchase value will be provided.
13. CAN I EXCHANGE AN ITEM?
Yes, exchanges may be made for an alternate size/colour of the same style or an item for the same value, subject to item availability. If the item is no longer produced or in stock we will replace your item with a comparable item based on style and price or refund the original purchase value.
14. CAN I RETURN THE ITEM DIRECTLY?
Please advise our team that you wish to return the item directly via your own method and we will provide the steps to follow. We suggest sending your item via registered post as we do not accept responsibility for lost or stolen items.
15. WILL YOU PAY FOR MY SHIPPING?
We do not cover the cost of shipping for exchange / return / "I don't want this anymore" items and recommend sending returns via registered post (if not via HUBBED) as we do not accept responsibility for lost items.
16. I HAVE A WARRANTY ISSUE, HOW DO I GET THE PRODUCT BACK TO YOU?
For approved warranty returns, we will send the replacement free of charge to the address provided by you and we will pay the return shipping cost for such claimed items. Learn more at our warranty page.
17. WHAT HAPPENS IF MY RETURN DOESN'T REACH YOU?
Please contact us and we'll crack a whip on the postal service.