HASSLE FREE & EASY ONLINE ORDER RETURNS
Le Bent is committed to your satisfaction and love of our threads. You can return any Le Bent product if you are unhappy with it as long as it is in as new condition (unwashed, unworn and in the original packaging) within 30 days of the shipping date.
To begin your return, please reach out via Le Chat (bottom left) or our Contact Form.
1. DO I NEED TO RETURN MY ORDER IN THE ORIGINAL PACKAGING?
Yes. If the item is an unwanted return, we can only accept your return if the item is in unused, resalable condition.
2. HOW LONG WILL RETURNS TAKE TO GET BACK TO US?
Depending where the item is sent from, it can sometimes take up to 7 working days for a parcel to reach us. Please allow for an additional 3 working days to process the item through our returns department.
3. WHEN WILL I RECEIVE THE REFUND?
Once the parcel has arrived with us and has been processed by our returns team, please allow for an additional 3 working days to process your return and for the exchange or refund to be provided.
4. I PAID ON CARD BUT I'D LIKE A CASH REFUND PLEASE?
Sorry no bueno, refunds will be issued according to the original form of payment.
5. CAN I GET A REFUND ON A SALE ITEM?
Refunds are not applicable on sale or gift items, an exchange or gift voucher for the equivalent product value may be made available upon review of the case by the Customer Service team. Only applicable on items purchased from the Le Bent website.
6. CAN I EXCHANGE AN ITEM?
Yes, exchanges may be made for an alternate size/colour of the same style or an item for the same purchase value, subject to item availability. For more options, follow the prompts on our Returns Portal.
7. WILL YOU PAY FOR MY SHIPPING?
We do not cover the cost of shipping for exchange / return / "I don't want this anymore" items and recommend sending returns via registered post as we do not accept responsibility for lost items.
8. I HAVE A WARRANTY ISSUE, HOW DO I GET THE PRODUCT BACK TO YOU?
For approved warranty returns, we will send the replacement free of charge to the address provided by you and we will pay the return shipping cost for such claimed items. Learn more at our warranty page.
9. WHAT HAPPENS IF MY RETURN DOESN'T REACH YOU?
Please contact us and we'll crack a whip on the postal service.
10. WHERE ARE YOUR PRODUCTS MADE?
Our products are designed and tested in Sydney, Australia with production currently in China and Vietnam.
11. DO YOU SELL WHOLESALE?
If you are interested in stocking up on Le Bent, contact us through the Contact Form.